Journey to a Modern Enterprise Operating Model

Digital Operating Model Journey Transformation BPO Outsourcing GBS Transformation automation agile enterprise value

As #remotework takes hold and organizations face challenges driving total customer experience for existing and newly created digital channels, a shift is occurring focusing on digital operations as a natural progression of their digital transformation journey.

Simplification killing your Digital Journey

Digital journey business simplification operational transformation Artificial intelligence decision making

Decision making is routinely disrupted by biases, over-simplification and other mind games. A digital journey is no exception, and being complex by definition, the careful use of simplification is key, particularly as it relates to technology choices.

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