Delivering products and services requires planning, execution and performance management of activities and resources. Traditionally work has been performed by individuals in the same physical location. As technology has evolved, software and data has evolved from a mere resource to the backbone of operations, adding exciting options as well as complexity. DigitiXe articles explore next-generation digital operations where work is conducted from any location (i.e. WFH, remote) by a hybrid workforce composed of people and software, delivering services in a modern operations environment. We explore capabilities, value, strategy, operating models and many other pillars.

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